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Last updated June 26, 2026

Help & FAQ

What does VITRINA do?

You upload a product photo and a short description, pick a set of shots, and VITRINA returns finished, storefront-ready images. The scene, lighting, and background change — your actual product stays exactly itself.

Will my product stay accurate?

Yes — that is the core promise. Every generated image passes an automated fidelity check (colour, shape, and packaging text) before you ever see it; images that fail are silently re-generated at our cost, not yours.

How do credits and billing work?

Each plan includes monthly credits; you are charged only for delivered, passing shots. You can cancel anytime (it takes effect at the end of the period). See the pricing page and our Terms for details.

Can I export or delete my data?

Yes. In Dashboard → Settings → Privacy & data you can download a full export of your data and permanently delete your account at any time. We strip location/EXIF metadata from uploaded photos automatically.

How do I get help?

Email hello@anmflow.com — we aim to respond within one business day.

What does one credit buy?

A credit buys a delivered shot. Every finished image costs a fixed number of credits depending on the model tier you pick: Fast is 1 credit (great for plain, text-free products), Balanced is 2 credits (the workhorse — safe with packaging text), and Premium is 5 credits (maximum fidelity for legible labels and logos). You are never charged for a shot that fails our fidelity check — those re-renders are on us.

Every new account starts with 6 free credits — enough to see a full listing set on your own product. Plans include a monthly allowance (Starter 150, Studio 500, Scale 2000), and unused credits accumulate rather than expiring. Run out mid-cycle? One-off top-up packs of 100, 500, or 1000 credits add balance instantly without changing your plan.

How do batch runs and CSV upload work?

Batch turns a whole catalog into finished listings in one run. Drop a folder of product photos and each SKU is classified automatically, then gets its own complete listing set — hero, macro, in-use, and the rest — so a hundred products come back styled consistently, not as a hundred one-offs.

Add an optional CSV with photo, SKU, and description columns and we match rows to your files, so results stay organized by your own product codes. Progress is live per item, and if credits run out or you go offline mid-run, the batch pauses safely — hit Resume and it picks up exactly where it stopped.

Can I export for Amazon, Etsy, Shopify, or eBay?

Yes. Marketplace export presets resize and format your shots to each platform’s image spec — including the clean white-background, contain-fit main image Amazon and eBay require — so nothing bounces at upload time.

For batches, one click downloads the whole catalog as a ZIP, organized by SKU and shot type. Unpack it and every file is already named and sorted the way your listing tool expects.

What about refunds and the EU 14-day withdrawal right?

As a consumer in the EU you normally have 14 days to withdraw from a distance contract. Because VITRINA is digital content supplied immediately, by starting to generate images you expressly request immediate performance and lose the withdrawal right for credits you have already consumed — that is the standard rule for digital services, stated plainly.

Unused, unconsumed credits within the first 14 days are refundable on request — just email hello@anmflow.com. Subscriptions cancel anytime and take effect at the end of the billing period, and cancelling never deletes the credits already on your balance. The full wording lives in our Terms.

How is my data protected?

Your account and images live in an EU-hosted database (Frankfurt), and we operate under the GDPR from Latvia. We never train AI models on your photos, never sell your data, and strip location/EXIF metadata from every upload automatically — a warehouse photo should not reveal where your warehouse is.

The GDPR essentials are self-service: Dashboard → Settings → Privacy & data lets you download a complete export of everything we hold, or permanently delete your account and its content — no support ticket required. The full list of subprocessors is published at /legal/subprocessors, and business customers can request our DPA at hello@anmflow.com.

Can I switch the language and theme?

Yes — the entire interface ships in English and Russian, and you can switch at any time from the header. Your choice follows you across the site and the studio.

The same goes for themes: VITRINA opens in its signature dark “storefront at night” look, and a sun/moon toggle in the header (or ⌘K) switches to a fully designed light theme. Both are first-class — every page, chart, and control is drawn for each.

What if a shot looks wrong?

Most wrong shots never reach you. Every variant passes an automated fidelity gate before delivery — colour, shape, material, and packaging text are compared against your source photo — and anything that drifts is re-rendered at our cost, automatically. When the gate rejects a shot for text specifically, the retry escalates to our most text-faithful model.

If a delivered shot still isn’t right, hit Regenerate on that single shot in the studio — you keep the rest of the set. And remember the billing rule: only delivered, gate-passing shots cost credits, so a failed attempt is never your expense. Something genuinely slipped through? Email hello@anmflow.com with the job and we will make it right.